Return & Refund

At Zkurzi, your satisfaction is our top priority.
We want you to enjoy a smooth, secure, and confident shopping experience every time you shop with us.

If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy ensures that your concerns are handled quickly and fairly.

🛍️ 1. Return Eligibility

We accept returns under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original packaging.

  • The return request is made within 7 days of receiving your order.

Products that do not meet these conditions may not be eligible for return or refund.

⚠️ Certain products such as personal care items, undergarments, cosmetics, and hygiene-related goods cannot be returned due to health and safety reasons.

📦 2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our support team via email or WhatsApp within 7 days of delivery.

  2. Provide your order number, product name, and clear photos showing the issue (if applicable).

  3. Our team will review your request and guide you through the next steps.

  4. Once approved, you will receive the return address or pickup instructions.

Please ensure the product is securely packaged to avoid damage during transit.

🔄 3. Exchanges

We offer product exchanges if:

  • You received the wrong size, color, or variant.

  • The item was damaged or defective on arrival.

If the exact item is unavailable, we can issue a store credit or refund as per your preference.

💰 4. Refund Process

Once we receive and inspect your returned item, you will be notified via email or message.
If approved, your refund will be processed within 5–10 business days, depending on your payment method and bank policies.

Refunds will be made:

  • To the original payment method (for prepaid orders), or

  • As store credit or replacement (for Cash on Delivery orders).

🚫 5. Non-Returnable Items

Please note that the following items are non-returnable and non-refundable:

  • Items marked as Final Sale or Clearance

  • Gift cards, vouchers, or digital items

  • Customized or personalized products

  • Used, washed, or damaged items due to customer mishandling

🕒 6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Recheck your bank account.

  2. Contact your credit card company or payment provider.

  3. If you still haven’t received it, please contact us at cgtalhyshopify@gmail.com, we’ll assist you immediately.

🚚 7. Shipping Costs

  • Shipping costs for returning an item are non-refundable, unless the product is defective or incorrectly shipped.

  • If a replacement is sent, Zkurzi will cover the shipping cost of the new item.